Which should I buy first? +
Start with the free version of the calculator closest to your situation: every calculator's core result is free. If you want one PDF with both your take-home pay and your pension projection, the personalised report at £6.99 is the cheapest paid starting point. If you already know which Pro tool you need, buy that one singly.
Do I have to subscribe to use the Pro tools? +
No. Every Pro tool can be bought as a one-time unlock for exactly what you need right now, with no ongoing payment at all. Subscriptions (FrontlinePay Pro and the Career Toolkit) exist for people who will use several tools over time.
What is the difference between a one-time unlock, a bundle and a subscription? +
A one-time unlock buys access to one tool for a set period. A bundle buys a themed group of tools together, as a single one-off payment, at a discount against buying each separately. A subscription (quarterly or annual) gives access to a whole set of tools for as long as you keep paying, and includes any tool we add to that set in future.
How long does access last? +
Each card shows its own period. Of the 32 tools, 8 last 6 months, 20 last 90 days, 3 last 12 months, and Pension Opt-Out Decision Report has no expiry. The personalised report has no expiry either. Bundles last for the period shown on the bundle. Subscriptions run for as long as you keep paying.
Do I need an account to buy? +
You can pay without one. If you were not signed in, we hold your purchase against the email you paid with. Create an account or log in with that same email afterwards and it is added to your account automatically. Signing in first is simpler, because your access applies straight away.
What happens when a one-time unlock expires? +
You keep the free version of that tool forever. Only the Pro features (deeper modelling, AI analysis, PDF export, letter packs) go back behind the paywall. Buying again, or moving to a subscription, unlocks them again. Your account page lists everything you own and when each one ends.
Is there a refund? +
Our Terms (section 5) say that if a Pro purchase does not work as described, you should contact us within 14 days for a resolution, and that refunds after that are considered case by case. It is not an automatic money-back guarantee, so use the free version first to check the tool fits your situation.
Why is Pro billed quarterly instead of monthly? +
So a single tool is never cheaper to get by subscribing for one cycle and cancelling than by buying it outright. Both Pro and the Career Toolkit are priced so one full billing period costs at least as much as the most expensive individual tool they include, which is why they are billed every 3 months rather than every month.
Can I cancel a subscription any time? +
Yes. FrontlinePay Pro and the Career Toolkit are rolling subscriptions with no long-term contract, managed in Stripe's secure customer portal (the billing button on your account page). Cancelling stops the next billing cycle, and you keep access until the end of the period you have already paid for.
If I buy FrontlinePay Pro, do I get every individual tool too? +
Yes. The all-access Pro subscription unlocks every current Pro tool, including everything sold individually or in a bundle on this page, plus any new Pro tool we add in future, at no extra cost.
Is a bundle cheaper than Pro? +
Often, for a short period. The Retirement Planning Bundle is £49.99 for 6 months, against £74.97 buying its three tools singly. Pro would cost £109.98 for the same 6 months. Pro wins when you want many tools, for longer, or every future tool.
Is my payment information secure? +
Yes. All payments are processed by Stripe. FrontlinePay never sees or stores your card details.
What does the McCloud comparison actually do? +
For anyone with pre-2015 NHS service, it models your legacy 1995 or 2008 Section pension against the 2015 CARE Scheme for the same remedy-period years, side by side, so you can see which looks better for your numbers before using NHS Pensions' own Remediable Service Statement.
Is this financial, tax or legal advice? +
No. FrontlinePay is independent guidance and is not affiliated with NHS England or the DHSC. The tools give estimates from the information you enter. For decisions with real stakes, check with NHS Pensions, your payroll team, your union or a regulated adviser.