NHS Sickness Absence Tracker and Meeting Pack

Invited to a return-to-work or absence review meeting? Count your absences and working days over a rolling 12 months for free, check how prepared you are, then unlock letters, a preparation statement and a briefing note for your rep.

Want to know what your sick pay is? Use the NHS Sick Pay Calculator or read the sick pay guide. Off long term? See long-term sickness support. Last updated October 2026.

Short answer

There is no NHS-wide rule on how many absences trigger a review: each trust sets its own review points in its sickness absence policy, and ACAS says there are no legal rules about how or when absence should be reviewed. Add your absences to the free tracker below to see your count of absences and working days in the last 12 months, and your Bradford Factor (S x S x D), which is a commonly used scoring method and not NHS policy. Enter your trust's own review points to see how you compare. The tracker and a readiness check are free. The documents are a one-off £9.99, with no subscription and 90 days of access.

⚠This is not medical, HR or legal advice

This tool and its documents are general guidance based on ACAS guidance, the NHS Terms and Conditions of Service Handbook and our guides. They are not medical, HR or legal advice and cannot take account of your trust's own sickness absence policy or your circumstances. They never ask for a diagnosis and never predict what a meeting will decide. Check your trust's policy and speak to your trade union or staff-side representative before you send or say anything. FrontlinePay is independent and is not affiliated with ACAS, any NHS trust or any trade union.

Free absence tracker: your rolling 12 months

Add each absence with its dates. The tracker counts absences and working days over the 12 months to the review date, and shows the Bradford Factor if your trust uses it. Everything stays in your browser and is never sent to us. Your answers are saved in this browser so they are still here after checkout. Use "Clear my answers" to remove them, especially on a shared computer.

Use a future meeting date to see where you will stand on that day.

Days you normally work

Working days are counted from this pattern and do not know about bank holidays. If you work shifts or part-time, enter your trust's day count for an absence instead.

Absence 1

If your browser shows a plain text box, type YYYY-MM-DD.

Use if you work shifts or your trust counts differently.

Your trust's review points (optional)

ACAS says there are no legal rules about how or when absence should be reviewed. Many trusts set review points based on the number or length of absences in a rolling period, but the numbers differ and are set locally. Enter yours from your own trust's policy.

Your 12 months: 23 October 2025 to 22 October 2026

Add at least one absence with a first day off and a last day off to see your totals.

About you and the meeting

Only two answers are needed for the free readiness check: where you are in the process and what your absence looks like. The rest makes your documents more specific, and you can come back to it. We never ask for a diagnosis. See a worked example of the documents.

Used to address the letters. If left blank, they have a placeholder.

Your union rep or the colleague who will accompany you.

A union rep, or a work colleague who has agreed to go with you.

In your own words (optional)

These go into your preparation statement, adjustments letter and rep note. Share only what you are comfortable sharing. You do not need to give a diagnosis, and nothing here is medical advice.

For example whether absences are linked, and what your doctor or occupational health has advised.

Be specific: hours, shift pattern, duties, equipment, breaks, time for appointments, phased return.

For example an occupational health referral, regular check-ins, a named contact.

Free worked example. Fictional person and trust

Example: absence meeting letter, statement and rep note

Taylor Brooks, a Band 3 healthcare support worker at a made-up trust, has been invited to an absence review meeting after three separate absences in the past year. Taylor does not yet have the policy and would like occupational health involved and some adjustments considered.

Everything below was produced by the pack itself from those made-up details. It is an example only: the names, trust and facts are invented, and your own documents are built from your own answers. Square brackets mark the places you fill in or check yourself.

Letter requesting the absence policy, trigger calculation and recordsExample

A polite request for the policy, how your review point was calculated, the absence record the trust holds and the purpose of the meeting, with your own record set out.

[Your address]
[Your email address and phone number]

14 October 2026

Sam Rowe
Example NHS Foundation Trust

Dear Sam Rowe,

Subject: Request for information to help me prepare for my absence review meeting - Taylor Brooks, Healthcare Support Worker

Thank you for your letter of 6 October 2026 inviting me to an absence review meeting on 21 October 2026. I want to take part constructively and, so that I can prepare properly, I would be grateful for the following in writing.

1. A copy of the sickness absence or attendance management policy and procedure that applies to me, and confirmation of which stage of it this is.
2. How the review point or trigger that led to this meeting was calculated: which absences were counted, over what period, and how days are counted (for example working days or calendar days, and how part-time or shift patterns are treated).
3. The record of my absence that the trust holds, with dates and the number of days counted, so that I can check it against my own records (set out below).
4. Whether any of my absences are, or can be, recorded separately or treated differently under the policy, for example where they relate to a health condition or disability, pregnancy or an injury or illness connected with work. I would like to discuss this at the meeting.
5. The purpose of the meeting, who will attend and what it could lead to, including whether it could result in a formal warning or other action.
6. Confirmation that I may be accompanied at the meeting by my representative, Jo Marsh, and that the date and time can accommodate them.
7. Whether a note or record of the meeting will be kept, and whether I will receive a copy.
8. Whether an occupational health referral is planned or could be made before the meeting, and what support or adjustments are available.

For reference, my own record of my absences is as follows:

- 9 February 2026 to 11 February 2026: 3 working days
- 18 May 2026 to 22 May 2026: 5 working days [I would like to discuss whether this absence should be treated differently under the policy]
- 3 August 2026 to 4 August 2026: 2 working days
In the 12 months to 14 October 2026 that is 3 absences and 10 working days, counted from my usual working pattern (Mon, Tue, Wed, Thu, Fri). [Check these against your own diary and the trust's records.]

I would be grateful for a reply by [date - please allow a reasonable period for this to be gathered]. If that is difficult, please let me know when I can expect it.

I note that the meeting is currently listed for 21 October 2026. Once I have the information above I would like reasonable time to read it and prepare. If the date does not allow that, I will let you know promptly and ask for it to be rearranged.

This letter asks for information so that I can prepare and take part fairly. Thank you for your help.

Yours sincerely,

Taylor Brooks
Healthcare Support Worker, Band 3

[cc: my trade union representative - delete if not needed]

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]
Meeting preparation statementExample

Your absence record, health context (only what you choose to share), the effect on work, adjustments you ask for and support you need, in one place for you and your rep.

PREPARATION STATEMENT FOR MY ABSENCE REVIEW MEETING
Taylor Brooks, Healthcare Support Worker, Band 3, Example NHS Foundation Trust
Draft prepared 14 October 2026 for discussion with my representative

[Delete before use: this is for you to think with, and to hand to your manager or rep if you choose. You decide how much health information to share, and you can leave sections out. Occupational health or your rep can help you judge what is relevant. Nothing here is medical advice.]

1. Introduction
I am Taylor Brooks, Healthcare Support Worker, Band 3, at Example NHS Foundation Trust. I want to take part constructively in this absence review meeting and to agree support that helps me stay well and attend work. This note sets out the points I would like to cover.

2. My absence record as I understand it
- 9 February 2026 to 11 February 2026: 3 working days
- 18 May 2026 to 22 May 2026: 5 working days [I would like to discuss whether this absence should be treated differently under the policy]
- 3 August 2026 to 4 August 2026: 2 working days
In the 12 months to 14 October 2026 that is 3 absences and 10 working days, counted from my usual working pattern (Mon, Tue, Wed, Thu, Fri). [Check these against your own diary and the trust's records.]
[Add anything about the circumstances of particular absences that you want the meeting to know.]

3. Health context (only what I choose to share)
Some of my absences relate to a long-term condition that flares up from time to time. I am happy to share more with occupational health.

4. How this has affected my work, and what helps
Flare-ups make long runs of consecutive long days harder. I manage best with a predictable pattern and a day between busy shifts.

5. Adjustments I am asking the trust to consider
1. No more than two consecutive long days where the rota allows.
2. Hospital appointments recorded as planned appointments rather than sickness absence.
3. A review of how these are working after six weeks.

6. Support I would like
An occupational health referral, and a named person I can contact on a day I am unwell.

7. What I would like to agree at the meeting
- Which of the adjustments above can start now, and which need an occupational health view.
- Whether an occupational health referral or review is made, by whom and when.
- How my absence record is being counted, and whether any absence should be recorded or treated differently under the policy.
- A date to review how things are going, and who is responsible for each action.
- That what is agreed is confirmed to me in writing.

8. Closing
I would like to be accompanied by Jo Marsh. I am happy to answer questions and to work with the trust on a plan that supports me.

Signed: ______________________   Date: ______________________

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]
Questions to ask checklistExample

A checklist for before, during and after the meeting, tailored to your stage and situation.

QUESTIONS TO ASK
Taylor Brooks, Example NHS Foundation Trust - prepared 14 October 2026
Stage: I have been invited to an absence review meeting (an early or informal stage)
Situation: A number of separate shorter absences over the past year

Tick each item off as you go. Ask your rep which of these suit your trust's policy. Where trusts differ, your own trust's policy takes precedence.

A. Ask in writing before the meeting
[ ] Can I have a copy of the sickness absence policy, and which stage is this meeting?
[ ] How was my review point or trigger calculated: which absences were counted, over what period and how are days counted for my working pattern?
[ ] Can I see the absence record the trust holds, so I can check it against mine?
[ ] What is the purpose of the meeting, who will attend and could it lead to a formal warning or other action?
[ ] If several absences are linked to one health condition, can they be recorded together, or treated differently under the policy?

B. Representation and the record of the meeting
[ ] Can I be accompanied by my union rep or a work colleague, and does the date and time work for them?
[ ] Please confirm in writing whether the meeting could result in a formal warning or other action. (A hearing like that counts for the statutory right to be accompanied under the Employment Relations Act 1999, section 13.)
[ ] Will a note be kept, who will take it, and will I get a copy?
[ ] My rep may take their own notes. Is that fine?
[ ] If the date does not work for me or my companion, I will tell the trust early, in writing, and ask for it to be rearranged.

C. Support, health and adjustments
[ ] Will occupational health be asked to advise? What questions will it be asked, and can I see the report?
[ ] What adjustments could start now (hours, duties, equipment, breaks, home working, time for appointments)?
[ ] Is a phased return suitable, and what will my pay be during it? (Handbook 14.14, England, says employers should allow reduced hours or home working during rehabilitation without loss of pay, consistent with SSP rules.)
[ ] Is a disability or health condition affecting how my absences should be counted? ACAS gives examples such as not counting some or all disability-related absence towards trigger points, or raising the number that triggers a review.
[ ] Has anything about my workload, shifts or team contributed, and can that be looked at?

D. At the end of the meeting
[ ] What exactly was agreed, who is responsible for each action and by when?
[ ] When is the next review, and what will it look at?
[ ] When will I get the outcome and notes in writing, and how can I appeal or raise a concern?
[ ] If a warning is given, how long does it stay on file?
[ ] Is anything I want to raise a grievance rather than part of this process? (They are separate policies.)

[Space for your own questions]

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]
Representative briefing noteExample

A one-page summary for your rep: timeline, the absence record, paperwork held and missing, and what you would like from them.

BRIEFING NOTE FOR MY REPRESENTATIVE
Prepared 14 October 2026

Member: Taylor Brooks, Healthcare Support Worker, Band 3
Trust: Example NHS Foundation Trust
Stage: I have been invited to an absence review meeting (an early or informal stage)
Situation: A number of separate shorter absences over the past year
Most recent letter: 6 October 2026
Meeting date: 21 October 2026

1. Absence record (my own count)
- 9 February 2026 to 11 February 2026: 3 working days
- 18 May 2026 to 22 May 2026: 5 working days [I would like to discuss whether this absence should be treated differently under the policy]
- 3 August 2026 to 4 August 2026: 2 working days
In the 12 months to 14 October 2026 that is 3 absences and 10 working days, counted from my usual working pattern (Mon, Tue, Wed, Thu, Fri). [Check these against your own diary and the trust's records.]
Bradford Factor if the trust uses it (S x S x D, my own calculation, not NHS policy): 3 x 3 x 10 = 90
With the absences I have flagged left out: 2 absences, 5 working days, Bradford 20.
Review point as I understand it from the policy: 3 absences, 10 days. [Please check against the policy.]

2. Situation and health context (only what I choose to share)
Some of my absences relate to a long-term condition that flares up from time to time. I am happy to share more with occupational health.

3. Paperwork and arrangements
- Copy of the policy: No - to request
- Meeting and purpose in writing: Yes
- Fit notes or occupational health letters to hand: Yes
- Occupational health involved: No - to ask about a referral
- Representative: Jo Marsh

4. Adjustments and support I want to raise
1. No more than two consecutive long days where the rota allows.
2. Hospital appointments recorded as planned appointments rather than sickness absence.
3. A review of how these are working after six weeks.
An occupational health referral, and a named person I can contact on a day I am unwell.

5. Missing or still to request
- A copy of the sickness absence policy
- The absence record the trust holds, and how my review point was calculated
- Confirmation of whether an occupational health referral is planned

6. What I would like from you
- Advice on the policy, which stage this is and what it could lead to.
- To accompany me, and help me put my case.
- To check whether my absences are being counted correctly and whether any should be treated differently under the policy.
- Advice on asking for reasonable adjustments and an occupational health assessment.
- [Anything else you want to ask, or particular worries]

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]
Reasonable adjustments request letterExample

A careful, factual request for adjustments and an occupational health assessment, with an Equality Act 2010 framing that does not assert anything about your employer.

[Your address]
[Your email address and phone number]

14 October 2026

Sam Rowe
Example NHS Foundation Trust

Dear Sam Rowe,

Subject: Request for adjustments and an occupational health assessment - Taylor Brooks, Healthcare Support Worker

I am writing to ask the trust to consider adjustments that would help me to attend and carry out my work, and to consider how my absences are recorded and reviewed in the meantime.

[Say as much as you are comfortable with about your health. If you consider yourself disabled, or think you may be, say so. If you are unsure, say that you are unsure and ask for an occupational health assessment. You do not need to give a diagnosis.]

I understand that the Equality Act 2010 requires employers to make reasonable adjustments for disabled employees, and that ACAS gives examples of adjustments to absence management, such as not counting some or all disability-related absence towards trigger points, increasing the number of absences that trigger a review, and recording it separately. I am not asking you to decide now whether my condition meets the legal definition. I would be grateful if the trust would consider the points below and tell me how it proposes to take them forward.

The adjustments I would like to be considered:

1. No more than two consecutive long days where the rota allows.
2. Hospital appointments recorded as planned appointments rather than sickness absence.
3. A review of how these are working after six weeks.

How I think these would help:

Flare-ups make long runs of consecutive long days harder. I manage best with a predictable pattern and a day between busy shifts.

I would also be grateful if the trust would:

1. Refer me to occupational health for an assessment of what adjustments would help, and let me know when it will take place.
2. Consider whether any of my absences should be recorded separately or left out when my absence record is counted under the policy, and tell me what it decides and why. [Delete this item if it does not apply.]
3. Agree a date to review how the adjustments are working, and record what is agreed in writing.

I would be grateful for a reply by [date - please allow a reasonable period]. I would like to be accompanied by Jo Marsh at any meeting to discuss this.

Thank you for your help.

Yours sincerely,

Taylor Brooks
Healthcare Support Worker, Band 3

[cc: my trade union representative - delete if not needed]

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]
Follow-up letter after the meetingExample

Confirms in writing what you understood was discussed and agreed, and asks for the notes and any outcome.

[Delete before sending: write this after the meeting, once you know what was said. Keep what is true, fill in the brackets and delete anything that was not discussed.]

[Your address]
[Your email address and phone number]

14 October 2026

Sam Rowe
Example NHS Foundation Trust

Dear Sam Rowe,

Subject: Summary of my absence review meeting on [date of the meeting] - Taylor Brooks, Healthcare Support Worker

Thank you for meeting me on [date of the meeting]. I am writing so that we have the same understanding of what was discussed and agreed. Please let me know if your notes differ.

As I understood it, we discussed:
- [The reason for the meeting and which stage of the policy it was]
- [My absence record and how it was counted]
- [Anything I told you about my health or circumstances, as much as I chose to share]

We agreed:
- Adjustments to be considered or started: 1. No more than two consecutive long days where the rota allows. 2. Hospital appointments recorded as planned appointments rather than sickness absence. 3. A review of how these are working after six weeks. [Delete anything that was not agreed.]
- [An occupational health referral or review: by whom and when]
- [Who is responsible for each action, and by when]
- [The date of the next review]

I would be grateful if you could:

1. Confirm that this matches your understanding, or tell me where it differs.
2. Send me a copy of any note of the meeting.
3. Confirm in writing any outcome and, if there is one, the reasons for it and how I can raise a concern or appeal under the policy.

Thank you for your help.

Yours sincerely,

Taylor Brooks
Healthcare Support Worker, Band 3

[cc: my trade union representative - delete if not needed]

[Delete this line before sending: check every bracketed item, check your trust's own policy and have your union or staff-side rep read it first.]

What you get

The free part has three pieces. The tracker counts your absences and working days over a rolling 12 months up to any date you choose, shows the Bradford Factor if your trust uses it, compares you with the review points you enter, and works out when your earliest absence drops out of the window. The readiness check scores how prepared you are on eight signals, with what usually happens at your stage and what to ask for. The sick pay pointers show the Handbook paragraphs that matter to your situation. None of it predicts what a meeting will decide. The paid pack turns your own answers and record into six documents you can edit, copy or print:

DocumentWhat it does
Letter requesting the absence policy, trigger calculation and recordsPolitely asks for the policy, how your review point was calculated, the absence record the trust holds, the purpose of the meeting and whether you can be accompanied, with your own record set out for comparison. If you have an outcome, it asks for the outcome, reasons and review or appeal route instead.
Meeting preparation statementYour absence record, the health context you choose to share, the effect on work, the adjustments you ask for and the support you need, in one place for you and your rep.
Questions to ask checklistFor before, during and after the meeting, tailored to your stage and situation, including occupational health, adjustments, phased return and how absences are counted.
Representative briefing noteA one-page summary for your rep: your record, the Bradford score and your own count, paperwork held and missing, and what you would like from them.
Reasonable adjustments request letterA careful, factual request for adjustments and an occupational health assessment, with an Equality Act 2010 framing that does not assert anything about your employer or whether your condition meets the legal definition.
Follow-up letterConfirms in writing what you understood was discussed and agreed, and asks for the notes and any outcome, reasons and appeal route.

Every document is polite and factual, uses today's date and leaves bracketed placeholders for anything we do not know. None of them threatens action or says your employer has acted unlawfully. Your answers stay in your browser and are not sent to us. The pack costs £9.99 once, gives 90 days of access and does not renew.

How NHS sickness absence trigger points work

A trigger point, or review point, is a number in your trust's sickness absence policy that prompts a review meeting. ACAS says some organisations set automatic triggers based on the number of absences within a timeframe or on how long absence lasts, and that there are no legal rules about how or when absence should be reviewed. The NHS Terms and Conditions of Service Handbook (England, paragraph 14.1) says its sickness arrangements are supplemented by Annex 26, a framework to support employers and staff in managing sickness absence, but it does not set national trigger numbers. So the numbers are local. They are commonly counts of absences or of days in a rolling period, and they differ between trusts, which is why the tracker asks you to type in your own trust's figures and does not assume any.

ACAS adds two cautions that matter. First, employers should not use review points to automatically trigger disciplinary action. Second, a review should be a conversation about wellbeing, the reasons for absence and what support the employer can offer, with occupational health and reasonable adjustments considered. Our sick pay guide explains how this attendance management route differs from the disciplinary process, which deals with conduct.

The Bradford Factor explained

The Bradford Factor is S x S x D, where S is the number of separate absences in the period (usually 52 weeks) and D is the total number of days lost. Because S is squared, a pattern of several short absences scores far higher than one long absence of the same total length:

Pattern in 12 monthsS x S x DScore
One absence of 10 days1 x 1 x 1010
Three absences of 5 days each (15 days)3 x 3 x 15135
Five absences of 2 days each (10 days)5 x 5 x 10250
Ten absences of 1 day each (10 days)10 x 10 x 101,000

These examples are arithmetic, not guidance about what any trust does. The Bradford Factor is a commonly used scoring method. It is not NHS policy and does not appear in the NHS Terms and Conditions Handbook. Some employers use it, many do not, and each one that does sets its own bands and what happens at each. Where a health condition causes several short absences, a squared formula can produce a high score for reasons that ACAS says may call for the review points to be adjusted, which is why the tracker lets you flag an absence and see your figures with it left out.

Return-to-work meeting: what to expect

ACAS says a return-to-work meeting is not a legal requirement but is recommended as soon as possible after you return. It is often an informal, private chat. ACAS lists the topics as updates on work while you were away, any recommendations from your doctor, underlying problems such as work stress or disability, and any adjustments you may need, and says your employer should consider flexible working, a phased return, reasonable adjustments if you are disabled and an occupational health referral. A useful approach is to say honestly what would help you stay well at work, and to ask for any agreed adjustment and a note of what was agreed to be written down. Our guide to occupational health referrals explains what happens if one is made.

How to prepare for an absence review meeting

  • ✓ Get the trust's sickness absence policy and find which stage the meeting is, who will hold it and what it can lead to
  • ✓ Write down each absence with its dates and the working days lost, and check them against your diary, payslips and fit notes
  • ✓ Ask how your review point was calculated and which absences were counted, and ask to see the record the trust holds
  • ✓ Gather fit notes and any occupational health letters, and decide how much health information you want to share
  • ✓ Decide what would help: hours, shift pattern, duties, equipment, time for appointments, a phased return, a review date
  • ✓ Ask whether an occupational health referral is planned, and what questions it will ask
  • ✓ Tell your union rep or choose a colleague, and ask the trust to confirm in writing that you can be accompanied
  • ✓ Take a note of what is agreed, and write to confirm it afterwards

Disability, pregnancy and absence triggers

ACAS says a disabled employee who needs regular medical treatment could reach review points faster, and that employers should adjust review points or exclude disability-related absence from the calculation. Its examples of reasonable adjustments under the Equality Act 2010 include not counting some or all disability-related absence towards trigger points, increasing the number of absences that trigger a review and recording it separately, and it stresses that adjustments are specific to the individual. For pregnancy-related absence, ACAS says a different approach and some flexibility may be warranted. Whether a particular condition is a disability is a legal question, and you do not have to settle it before asking for support. Our guide to disability and reasonable adjustments at work explains how adjustments are assessed and raised, and the pack includes a careful request letter.

Sick pay and your absence record

The tracker counts days for review meetings. Your pay is a separate calculation, and the free sick pay pointers in the tool pick out the paragraphs that matter for your situation. The main ones, all from the England section of the Handbook (Amendment 63), are:

  • 14.2 and 14.7. The sick pay scale based on reckonable service, and a look-back over the 12 months before your first day of sickness to see what is left. Absence wholly or mainly attributable to NHS employment is disregarded in that look-back.
  • 14.6. Half pay plus statutory sick pay must not exceed full pay.
  • 14.10 to 14.12. Half pay can be reinstated after 12 months of continuous absence when a final review has not happened, but only where the delay is the employer's.
  • 14.13 and 14.14. Employer discretion to extend sick pay, and reduced hours or home working during rehabilitation without loss of pay, consistent with statutory sick pay rules.
  • Section 22. An injury allowance topping up sick pay to 85 per cent of pay for conditions wholly or mainly attributable to NHS employment, for up to 12 months per episode.

Wales, Scotland and Northern Ireland have their own sections with different numbering, and your contract and your trust's policy apply. Use the NHS Sick Pay Calculator for your entitlement and the long-term sick pay runway calculator to see month by month when full pay, half pay and statutory sick pay run out.

Your right to be accompanied

Under sections 10 and 13 of the Employment Relations Act 1999 you can reasonably ask to be accompanied by a trade union representative, a certified trade union official or a work colleague at a hearing that could result in a formal warning or other action against you. Whether an absence meeting qualifies depends on whether it could have that result, so ask the trust to confirm in writing which it is. Many trusts allow a rep at earlier stages too. Our guide to NHS staff representation explains which unions and bodies can help.

If a concern is about how you are doing the job rather than attendance, see our guide to the NHS capability procedure and the Capability Process Response Pack. If you are facing allegations about conduct, see the Disciplinary Hearing Pack.

Sources

Why trust this tool

  • ✓ Built on ACAS guidance on trigger points, return to work and disability-related absence, and the NHS Terms and Conditions Handbook (England, Amendment 63), with paragraph references
  • ✓ Labels the Bradford Factor as a commonly used measure and not NHS policy, and assumes no review points: you enter your trust's own
  • ✓ Says clearly where trusts differ, and points you to your trust's policy and your union
  • ✓ Never asks for a diagnosis, never gives medical advice and never predicts what a meeting will decide
  • ✓ Never says an employer has acted unlawfully, and frames reasonable adjustments factually
  • ✓ Counts working days from your own pattern and tells you what it cannot know, such as bank holidays
  • ✓ Runs in your browser. Your absence dates and document text are not sent to us
  • ✓ Guidance last updated October 2026

Related guides & tools

Frequently asked questions

What are sickness absence trigger points in the NHS? +
Trigger points, or review points, are numbers set in an employer's sickness absence policy that prompt a review meeting, usually based on how many separate absences you have had, or how many days you have lost, in a rolling period. ACAS says some organisations set automatic triggers to review absence, based on the number of absences within a timeframe or on the length of absence, and that there are no legal rules about how or when absence should be reviewed. The NHS Terms and Conditions Handbook does not set national trigger numbers. Each trust sets its own in its policy, so the numbers differ and you should read yours. The tracker on this page lets you enter your trust's numbers and see how you compare.
How is the Bradford Factor calculated? +
The Bradford Factor is S x S x D, where S is the number of separate absences in a period (usually 52 weeks) and D is the total number of days lost. Because the number of absences is squared, several short absences score much higher than one long absence of the same total length. For example, one absence of 10 days scores 1 x 1 x 10 = 10, while five absences of 2 days each score 5 x 5 x 10 = 250. It is a commonly used scoring method and not NHS policy. Whether your trust uses it, and what score starts a review, is set out in its own policy. The tracker shows your score and labels it clearly.
Is the Bradford Factor used by the NHS? +
It is not part of the NHS Terms and Conditions of Service Handbook, and there is no national NHS rule that uses it. Some employers use it or something similar, and many use simple counts of absences or days instead. Your trust's sickness absence policy says which it uses and what the review points are. If you cannot find the policy, ask your manager or HR for a copy, or use the request letter in the pack.
Do I have to have a return-to-work meeting? +
ACAS says a return-to-work meeting is not a legal requirement but is recommended as soon as possible after you return. It describes it as often just an informal, private chat between you and your manager, covering updates on work while you were away, any recommendations from your doctor, any underlying problems such as work stress or disability, and any adjustments you may need. Your trust's policy may make it a standard part of its attendance procedure, so it is reasonable to ask whether the chat counts as a stage under the policy.
Can I be disciplined for being off sick? +
Being off sick is not in itself a disciplinary matter. Sickness absence is normally managed through the trust's attendance management or sickness absence policy, which our sick pay guide explains is distinct from, and in its early stages generally more supportive than, the disciplinary process used for conduct. ACAS says employers should not use review points to automatically trigger disciplinary action, and that reviews should include a conversation about wellbeing, the reasons for absence and what support the employer can offer. What each formal stage can lead to, including whether it can include a formal warning, is set out in your trust's policy, so read it and speak to your union rep.
Can I take a rep to an absence meeting? +
Under sections 10 and 13 of the Employment Relations Act 1999 you can reasonably ask to be accompanied by a trade union representative, a certified trade union official or a work colleague at a hearing that could result in a formal warning or other action against you. Whether a particular absence meeting qualifies depends on whether it could have that result, so ask the trust to confirm in writing. Many trusts also allow a rep at earlier, informal stages, and some policies give a wider right than the statute does. The pack's request letter asks the question politely.
Should absence linked to a disability count towards my trigger points? +
ACAS says a disabled employee who needs regular medical treatment could reach review points faster, and that employers should adjust review points or exclude disability-related absence from the calculation. On its disability-related absence page it gives examples of reasonable adjustments under the Equality Act 2010, such as not counting some or all disability-related absence towards trigger points, increasing the number of absences that trigger a review, and recording disability absence separately. Adjustments are specific to the individual. Whether a condition is a disability under the Equality Act is a legal question; you do not have to settle it before you ask. Occupational health and your union rep can help.
What if my absence is related to pregnancy? +
ACAS says absence related to pregnancy may warrant a different approach and some flexibility. Ask the trust how pregnancy-related sickness is recorded under its policy and whether it counts towards review points, and ask your union rep for advice. ACAS has a separate page on sickness and difficult pregnancies.
Does my absence record affect my sick pay? +
They are separate calculations. Contractual sick pay under the England Handbook follows a scale based on your reckonable service (paragraph 14.2), and the amount you have left is worked out by looking at paid sickness absence in the 12 months before your first day of sickness (14.7). Some work-related absence is disregarded in that look-back. A trust's trigger points are something different: they decide when a review meeting happens, not how much you are paid. Use our sick pay calculator for your entitlement.
What happens if I am off sick for more than 12 months? +
Paragraph 14.10 of the England Handbook says sick pay for those who have used up their entitlement should be reinstated at half pay after 12 months of continuous absence in two circumstances: for staff with more than five years' reckonable service, if entitlement runs out before a final review meeting for long-term absence has taken place; and for staff with less than five years, if no final review takes place within 12 months of the start of the absence. Paragraph 14.12 says this applies only where the failure to hold the review is due to delay by the employer. Separately, paragraph 14.18 says that after investigation, consultation and consideration of alternative posts, where there is no reasonable prospect of return, an employer has the option to end employment before contractual sick pay runs out. Wales, Scotland and Northern Ireland have their own sections, numbered differently. Ask HR or your union rep how this applies to you.
Is there extra pay if my illness was caused by my NHS job? +
Possibly. Section 22 of the England Handbook provides an injury allowance for eligible employees with injuries, diseases or other health conditions wholly or mainly attributable to their NHS employment. It tops up sick pay or reduced pay to 85 per cent of pay (22.8), for up to 12 months per episode (22.12), with no minimum length of service (22.6). The employer decides whether the condition is attributable, using the balance of probabilities and seeking medical advice (22.4), and you are expected to provide the relevant information (22.5). It is not available for injuries on a normal journey to or from work (22.7). Disagreements go through the local grievance procedure (22.16). Ask your manager or HR whether it has been considered.
What do I get for £9.99, and for how long? +
A one-off payment of £9.99 unlocks six editable documents written from your own answers and your own absence record: a letter requesting the policy, trigger calculation and records; a meeting preparation statement; a questions checklist; a representative briefing note; a reasonable adjustments request letter; and a follow-up letter. Access lasts 90 days from purchase, with no subscription and nothing that renews. The tracker, readiness check and sick pay pointers stay free. The documents are drafts for you to check and edit, not medical, HR or legal advice, and edits are not saved when you leave the page, so copy or print what you need.

Sickness absence policies, review points and stages are set by individual NHS trusts, so detail varies. This page is general information, not medical, HR or legal advice. FrontlinePay is an independent site and is not affiliated with ACAS, NHS England, any NHS trust or any trade union.