Explainers
NHS Organisations: Contact Numbers and Routes
Independent guidance — not affiliated with NHS England or DHSC
Short answer
No single number covers the NHS. This page gives verified contact routes for the bodies NHS staff most often need: the NHS Business Services Authority (NHSBSA), NHS Pensions (0300 330 1346 for members), NHS Jobs (0300 330 1013), the NMC (020 7637 7181 for general enquiries), the HCPC (+44 (0)300 500 6184), the GPhC (020 3713 8000) and NHS Resolution (020 7811 2700). We could not verify a GMC phone number, so we point you to its own contact page. Every entry shows the date we checked (19 October 2026) and the official page it comes from. For pay, rotas and ESR, the first contact is your own employer, not any of these.
This guide is for NHS staff who need to reach a national body: to query a pension, chase an NHS Jobs account problem, ask a regulator about registration, or understand where NHS Resolution fits. We include only numbers and addresses we read from the organisation's own pages, and say plainly where we could not. Contact details change, so use the source link to confirm before relying on one. FrontlinePay is independent and not affiliated with any organisation listed.
Which body for which problem
| Problem | Contact first |
|---|---|
| Wrong pay, payslip, rota or ESR login | Your employer. See who to contact about wrong pay and ESR login help. |
| NHS Pension record, forecast, retirement | NHS Pensions (NHSBSA). See how to contact NHS Pensions. |
| NHS Jobs account or website | NHS Jobs (NHSBSA). A vacancy question goes to the employer. See NHS Jobs login and tracking. |
| Nurse, midwife or nursing associate registration | NMC. |
| Allied health, paramedic, biomedical scientist and other HCPC registration | HCPC. |
| Doctor registration | GMC. |
| Pharmacist or pharmacy technician registration | GPhC. |
| Indemnity, claims against a trust, practitioner performance advice | NHS Resolution, though usually through your employer. |
| Employment rights advice | Acas, your union, your HR team. |
If a regulator is investigating you, or your employer has referred you, see our guides to fitness to practise and an NMC referral by your employer, and talk to your union or a professional body first.
NHSBSA, NHS Pensions and NHS Jobs
The NHS Business Services Authority runs ESR, NHS Pensions, NHS Jobs, the Learning Support Fund and other national services. Its contact page lists a switchboard for people who are not sure who to contact.
| Service | Phone and hours | Other routes |
|---|---|---|
| NHSBSA switchboard | 0191 283 8924 | Stella House, Goldcrest Way, Newburn Riverside, Newcastle upon Tyne, NE15 8NY |
| NHS Pensions (members) | 0300 330 1346, Monday to Friday, 8am to 6pm. From abroad +44 191 283 8918. | NHS Pensions, PO Box 683, Unit 5, Newcastle Upon Tyne, NE5 9EE, plus an online contact service. Postage on handwritten envelopes is your responsibility. |
| NHS Jobs | 0300 330 1013, Monday to Friday, 8am to 6pm, except bank holidays in England and Wales | Online contact form. Vacancy questions go to the employer on the advert. |
| NHS Learning Support Fund | 0300 330 0521, Monday to Friday 8am to 6pm and Saturday 9am to 3pm. Text relay 18001 0300 330 0521 | Contact page on NHSBSA site. |
| ESR | No staff phone number published. | The ESR Hub directs staff to their own organisation's system administrator or HR team. NHSBSA's Contact ESR page lists an email and regional team route aimed at organisations. |
NHSBSA also has contact pages for the Injury Benefit Scheme, student bursaries, Total Reward Statements and others, listed on its main contact us page. NHSBSA's call charges page says calls to 030 numbers are approximately up to 10p per minute from a landline and 3p to 40p from a mobile, and 0345 numbers up to 16p and 3p to 65p, and that you may get calls free or discounted under your phone package, so check with your provider. For the pensioners' line and pension queries in detail, use our NHS Pensions contact guide. Sources: NHSBSA contact pages, checked 19 October 2026.
Nursing and Midwifery Council (NMC)
| Route | Number or address |
|---|---|
| General enquiries and fitness to practise | 020 7637 7181 |
| Registration enquiries | 020 7333 9333 |
| International enquiries | 020 7333 6600 |
| Welsh language | 0203 307 6803. The first call is answered in English, with a callback within three working days to continue in Welsh. |
| Email: UK-trained or registered | UKenquiries@nmc-uk.org |
| Email: trained outside the UK | overseas.enquiries@nmc-uk.org (read the FAQ first) |
| Email: standards and education | educationandstandards@nmc-uk.org |
Phone hours are 09:00 to 17:00, Monday to Friday, excluding bank holidays. The NMC asks you to include your PIN, PRN or Candidate ID in registration emails, not to send one enquiry to more than one mailbox, and says it usually responds within ten working days. International applicants who have submitted all documents should wait 35 days before contacting the contact centre. The NMC publishes separate pages for employers and for raising concerns. Source: NMC phone numbers and email addresses, checked 19 October 2026. We do not list a postal address because we did not verify one.
Health and Care Professions Council (HCPC)
- • Switchboard (UK): +44 (0)300 500 6184. The page says calls to 03 numbers cost no more than a national rate call to an 01 or 02 number.
- • From outside the UK: +44 (0)20 7582 5460, if you cannot use the main switchboard.
- • Post: Health and Care Professions Council, 184-186 Kennington Park Road, London, SE11 4BU.
- • Opening hours: not listed on the page we read.
- • Routes listed: registration (joining, leaving, CPD, renewals, online accounts), fitness to practise, education programmes, policy and standards, finance, recruitment and customer feedback. Other queries go to the switchboard.
Source: HCPC contact us, checked 19 October 2026.
General Medical Council (GMC)
We could not verify a GMC phone number. The GMC contact pages blocked our automated check on 19 October 2026, and we do not publish a number we have not read from the official page. Use the GMC contact us page for current phone, email and chat details. The GMC's Where you can find us page lists its Manchester office at 3 Hardman Street, M3 3AW with weekday office hours of 8.30am to 5pm, and says to confirm arrangements with your GMC contact in advance before visiting. Doctors' pay and pension questions are not for the GMC; see our guides to NHS doctors' pay and the pension for doctors.
General Pharmaceutical Council (GPhC)
- • Address: General Pharmaceutical Council, Level 14, One Cabot Square, London, E14 4QJ.
- • Phone: 020 3713 8000.
- • Opening hours: not listed on the page we read.
- • Email: the page showed one address as text and a different one as the link behind it, so we do not repeat either. Use the GPhC contact page.
This comes from the GPhC pharmacy inspections site's contact page, checked 19 October 2026. The GPhC main contact page blocked our automated check, and older GPhC documents show a previous address at 25 Canada Square, so confirm on pharmacyregulation.org before posting anything important. See our pharmacist salary guide for pay.
NHS Resolution
NHS Resolution is an arm's-length body of the Department of Health and Social Care. Its website describes claims management (clinical and non-clinical indemnity schemes for NHS trusts), practitioner performance advice about doctors, dentists and pharmacists, primary care appeals and safety and learning work. Most of its stated services are aimed at organisations such as trusts, not individual staff, so for a problem at work, start with your employer or union.
| For | Phone |
|---|---|
| General enquiries and general claims enquiries (except GP indemnity) | 020 7811 2700 |
| GP indemnity enquiries | 0207 811 6212 |
| Practitioner Performance Advice | 020 7811 2600 |
| Primary Care Appeals | 0203 928 2000 |
| Early Notification Scheme | 0207 811 6263 |
Postal enquiries go to NHS Resolution, 8th Floor, 10 South Colonnade, Canary Wharf, London E14 4PU (its page says use the London office for all postal enquiries); there is also a Leeds office at 7 and 8 Wellington Place, Leeds, LS1 4AP. The page lists email addresses by purpose, including nhsr.claimsenquiries@nhs.net for claims and nhsr.casesupport@nhs.net for performance advice, and states hours only for press enquiries. Source: NHS Resolution contact, checked 19 October 2026. Older documents show different addresses.
Acas and payroll providers
- • Acas helpline: 0300 123 1100, Monday to Friday, 8am to 6pm. Advice is free, but the call may be charged depending on your provider. Source: Acas, checked 19 October 2026.
- • NHS Shared Business Services, Employment Services (payroll and pensions): 0303 123 1144, for staff of employers that use SBS. The page asks you to use its Self-Service Portal first. Source: NHS SBS contact, checked 19 October 2026. More in who to contact about wrong pay.
Staying safe: scam numbers and directories
- • Go to the organisation's own website by typing its address, then follow the Contact link.
- • Be cautious of paid search adverts and directory sites that show a number with the organisation's name.
- • Treat any caller asking you to move money to "keep your registration or pension safe" as a red flag: hang up and ring the number on the official site.
- • Do not give your password, PIN or full bank details to anyone who phones you unexpectedly.
ℹHow we keep this page accurate
Each number shows its date and source page. Where a page blocked our check (GMC, GPhC's main page) or conflicted with itself (GPhC email), we say so rather than guess. If you find a number that no longer works, tell us through the contact page and we will recheck it.
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Sources and date checked
All checked 19 October 2026.
- NHSBSA: Contact us, NHS Pensions, NHS Jobs, Learning Support Fund, Contact ESR, call charges
- NMC: phone numbers and email addresses
- HCPC: contact us
- GMC: contact us (not verified; blocked our check)
- GPhC inspections: contact us and GPhC: contact us
- NHS Resolution: contact
- Acas helpline and NHS Shared Business Services
Related guides
How to Contact NHS Pensions
Members and pensioners lines, email, post and the right route for each query.
Who to Contact About Wrong Pay
The route from manager to payroll provider.
NHS Jobs Login and Tracking Your Application
Account, notifications and who to ask.
Fitness to Practise Explained
How regulators handle concerns.
NMC Referral by Employer: What Happens
If your employer refers you to the NMC.
NHS Staff Representation Explained
Unions and professional bodies that can help.
Frequently asked questions
What is the phone number for the NMC? +
What is the HCPC phone number? +
What is the GMC contact number? +
How do I contact the General Pharmaceutical Council? +
Can I contact NHS Resolution about a problem at work? +
Is there one NHS number for all of these? +
How do I know a number is genuine? +
General information compiled from the organisations' own contact pages at the date shown. Contact details change. FrontlinePay is independent and not affiliated with NHSBSA, NHS Pensions, NHS Jobs, the NMC, HCPC, GMC, GPhC, NHS Resolution, Acas or NHS SBS. Not legal advice.
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